Returns

RETURNS POLICY

We totally get it — sometimes things don’t fit quite right. But please read this carefully before placing your order.

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Check the Size Chart – It Matters!

We’ve created detailed size guides to help you find the perfect fit. Please, please take a moment to go over them properly before ordering. Our return policy is in place because returns are expensive for a small business like ours — especially when most are due to size issues that could’ve been avoided with a quick check.

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How Returns Work

• You’re welcome to return any full-priced items for store credit.
• We do not offer refunds.
• The credit will be for the value of the products only — postage costs are not credited.
• Return postage is your responsibility. We recommend using tracked shipping so you know it gets back to us safely.
• Your store credit will be issued once we receive the item in original, unworn condition.
• Return address is Tusik Flat Pty Ltd, 4545 Flinders Highway, Calcium, QLD, 4816

No returns on any items bought during a sale or a mystery pack promotion.

 

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Why We Don’t Cover Return Postage

As a small business, we already subsidise your shipping costs. What you pay at checkout is substantially less than what AusPost actually charges us, and postage rates rise every year (ours don’t). We absorb those increases so you don’t have to.

Please help us keep prices down by making sure your order is right the first time ❤️